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To set up a Call queue, in the Teams admin center, expand, select, and then select. Type a name for the Call queue in package at the top. overflow virtual receptionist. To add an existing resource account: Under, pick the button to add a resource account for this Call queue.

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Select the button next to the resource account you want to designate to this Call queue. At the bottom of the pane, select the button. If you need to develop a resource account: Under, pick the button to include a resource account for this Call line. On the pane, look for any set of letters to bring up the results dropdown.

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On the pane: Key in a descriptive. Agents see this name when a call is presented to them. Key in a detailed for the resource account. Select the dropdown and select. At the bottom of the pane, choose the button. On the pane, pick the button. Agents see the resource account name when they get an incoming call.

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Appoint outbound caller ID numbers for the representatives by specifying one or more resource accounts with a phone number. Agents can choose which outbound caller ID number to use with each outgoing call they make. Within the Calls App, representatives can utilize their Call Queue (CQ)/ Automobile Attendant (AA) number or their own personal Direct In, Ward Dial (DID).

On the pane, search for the resource account(s) you wish to allow representatives to utilize for outgoing caller ID functions. Select the button next to the resource account with an appointed telephone number. Select the button at the bottom of the pane. If you do not have a resource account with an appointed phone number: Under, select the button to add a resource account.

Select the button at the bottom of the outcomes. On the pane: Type in a descriptive. Agents see this name when a call exists to them. Key in a detailed for the resource account. Select the dropdown and choose. At the bottom of the pane, select the button.

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After you've produced this new resource account for calling ID, you'll still need to: Select a supported language. This language is used for system-generated voice prompts and voicemail transcription, if you allow them. As soon as you have actually chosen a language, choose the button at the bottom of the page. Specify if you wish to play a greeting to callers when they arrive in the line.

The uploaded recording can be no bigger than 5 MB. If you choose, the system checks out the text that you type (as much as 1000 characters) when the Call line responds to a call. Keep in mind When utilizing Text to Speech, the text should be entered in the language selected for the Call queue.

Groups offers default music to callers while they are on hold in a line. The default music provided in Teams Call lines is totally free of any royalties payable by your company. If you wish to play a specific audio file, select and submit an MP3, WAV, or WMA file. Note You are accountable for separately clearing and securing all needed rights and approvals to use any music or audio file with your Microsoft Teams service, which might consist of copyright and other rights in any music, sound results, audio, brands, names, and other material in the audio file from all pertinent rights holders, which might consist of artists, stars, performers, musicians, songwriters, authors, record labels, music publishers, unions, guilds, rights societies, cumulative management organizations and any other celebrations who own, manage or license the music copyrights, sound impacts, audio and other copyright rights.

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Review the requirements for adding representatives to a Call queue. You can add up to 200 agents via a Teams channel. You must belong to the group or the developer or owner of the channel to include a channel to the queue. To utilize a Groups channel to handle the line: Select the radio button and select (overflow call answering service).

Select the channel that you wish to utilize (only standard channels are fully supported) and choose. The following clients are supported when using a Groups channel for Call queues: Microsoft Teams Windows customer Microsoft Teams Mac customer Keep in mind If you use this option, it can use up to 24 hours for the Call line to be completely functional.

You can amount to 20 agents individually and up to 200 agents via groups. If you desire to add specific users or groups to the line: Select the radio button. To to the line: Select, look for the user, select, and then choose. To to the queue: Select, look for the group, select, and then select.

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Keep in mind New users contributed to a group can use up to eight hours for their first call to show up. If there are more than 200 members in the group, just the first 200 members, in alphabetical order, will be included as representatives to the Call line. Important Understood issue: Assigning personal channels to Call lines When utilizing a personal channel calls will be dispersed to all members of the group even if the private channel only has a subset of team members.

reduces the quantity of time it takes for a caller to be linked to an agent after the representative accepts the call. For conference mode to work, representatives in the Call line should utilize among the following customers: The current version of the Microsoft Teams desktop client, Android app, or i, OS app Microsoft Teams Phone System variation 1449/1.

2020051601 or later on Agents' Teams accounts need to be set to Teams, Only mode. Agents who do not meet the requirements aren't included in the call routing list. We recommend enabling conference mode for your Call lines if your representatives are using suitable customers (overflow virtual receptionist). Idea Setting to is the suggested setting. overflow call answering service. When you've selected your call responding to options, select the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the queue from Skype for Company Server. Conference mode is needed if Teams users require to consult/transfer calls with Call lines. Representatives might hear the configured music on hold in line for as much as 2 seconds when very first signing up with the call.

If you require to utilize Conference mode, choose,, or as the. If you need to utilize Attendant routing, set Conference mode to. Keep in mind If Compliance recording is allowed on the representatives, the mix of and isn't supported. If you need to use, select,, or as the.

When using and when there are less hires queue than readily available representatives, only the very first 2 longest idle representatives will exist with calls from the queue. When using, there might be times when a representative gets a call from the queue soon after becoming not available, or a brief hold-up in getting a call from the line after appearing.